Returns & Exchanges

At Joe’s Kansas City Bar-B-Que, we take great pride in the quality of our world-famous meats and sauces. If your order does not meet our high standards for freshness or accuracy, please contact us within 24 hours of delivery to ensure a resolution.

1

Contact Customer Support

Send an email to our support team with your order number and a brief explanation of the issue regarding your perishable or non-perishable items.

2

Provide Documentation

To help us improve our service, please include clear photographs of the product, the packaging, and the shipping label if there is damage or a quality concern.

3

Review and Approval

Our team will review your request to determine if a replacement, store credit, or refund is appropriate based on the nature of the BBQ shipment.

4

Resolution Processing

Once approved, we will immediately initiate your refund to the original payment method or schedule a priority shipment for your replacement items.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing